The burnout Syndrome and the connection to emotional intelligence in the working reality of the 21st century. Study case: Super Market LIDL.
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ABSTRACT As a graduate student, I felt the need to explore deeper the subject of Burnout Syndrome and contribute to the possible solution. We live in times of rapid change. Rapid development of technologies, globalization of economy, emergence of new professions and specialties, distribution and disappearance of knowledge and skills constantly force people to make difficult choices and create constant anxiety, which often leads to occupational Burnout. Physical and mental health of employees is threatened not only by external, but also by internal factors. Companies are mostly emphasizing in increasing the quantity and quality of products and therefore the incomes. Therefore, the urge to focus on the human factor is of a foremost importance. Soft skills should be brought back into the spotlight so that companies become more “human oriented.” Occupational Burnout Syndrome, which develops gradually, due to intensive chronic stress, characterizes modern working conditions. Nowadays it is a very widespread phenomenon that can occur to a greater or lesser degree in employees at all workplaces. Having a high degree of Burnout has several negative consequences in work situations, such as staff turnover, frequent absenteeism, conflicts, decrease of efficiency and influence on mental and physical health, which is why there is a need to consider and prevent this phenomenon. The main factors contributing to Burnout development are related not only to workplace characteristics such as workload and the nature of the profession, but also to personal characteristics such as personality factors and attitude to work. Burnout Syndrome is a condition that affects many people in various professions, and it can have dire consequences for both individuals and organizations. It is often caused by chronic stress, and it is characterized by physical and emotional exhaustion, cynicism or detachment from work, and a sense of reduced personal accomplishment. While many factors can contribute to burnout, recent research has suggested that emotional intelligence may play a significant role in preventing and managing this condition...